Claims Service Manager

Claims Service Manager: National salary £30,000 to £48,000 / London salary £40,000 to £55,000 Here at Aviva, we have an exciting opportunity to join our Commercial Lines Claims team, on a permanent basis, as a Claims Service Manager. This hybrid role can be based out of a range of our UK offices (Manchester, Leeds, Sheffield, York or London), with regular national travel expected of the post-holder, and calls for experienced Account Manager, ideally from the Insurance sector (i.e., a claims service background /experience of working with commercial clients and brokers would be highly beneficial!) We are also looking for a real self-starter, who has a high level of personal organisation, attention to detail, assertiveness, tenacity, and integrity – so if this sounds like you, we’d love you to apply! A bit about the job: Building strong working relationships with our clients and international, national and mid-market brokers will be a key part of this role, as you will be expected to provide first-class customer service & support to ensure delivery of Aviva’s Commercial Lines claims proposition. You will also need to work with internal team members, in relation to the acquisition of new business, as well as ensure the retention of existing business through an improved claims service. This is a great opportunity for someone who actively pursues process efficiencies within customer and administration procedures, can challenge and influence when necessary, and is used to working proactively to prioritise workloads and meet deadlines, acting a true team player! Aviva introduced “smart-working” in 2020 and encourage flexible working; however, the successful post-holder will need to be based a commutable distance from our Manchester, Leeds, Sheffield, York, or London offices. Travel across various UK locations, attending face-to-face business meetings when required, will also be expected regularly of the post-holder. Skills and experience we’re looking for:

• Knowledge of the insurance industry, related to one or more areas of commercial claims management i.e., motor, property, or liability
• Superb account management experience, ideally within the Financial Services sector
• Excellent customer engagement skills are essential i.e., the ability to influence key contacts and manage external clients / brokers successfully
• Ability to develop professional relationships with both internal and external stakeholders
• A team player, with a strong commercial mindset

What you’ll get for this role:

• Annual salary of £30,000 to £55,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity of 10% of annual salary (actual amount depends on your performance and Aviva’s).
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Daisy Holmes a call on (+44) 7436 672007 or send an email to daisy.holmes@aviva.com.