Position Overview & Specifications

We are looking for two enthusiastic, pro-active people to assist in delivering an efficient, patient focused service within the Central Appointments Department. This role is within a call centre environment taking in excess of 500 calls per day.

The successful candidate will be based at The Greenhouse, Annfield Plain. A very pleasant location with on-site café, duck pond and outdoor seating area for lunch in warmer weather, which is approximately 10 minutes from Durham. There is ample on-site free parking.

If you have the ability to work under pressure, good organisational and interpersonal skills and excellent customer service skills this could be the perfect role for you. You will be managing your own speciality lists as well as dealing with all enquiries by telephone.

Candidates must be interested in ensuring patient satisfaction. A high level of accuracy and a conscientious approach is essential along with the ability to work effectively within a team.

For informal enquiries please contact: Laura Robinson, Central Appointments Co-ordinator on 01207 523657 / laura.robinson11@nhs.net or Samantha Ward, Central Appointments Manager on 01207 523677 / samantha.ward20@nhs.ne