Position Overview & Specifications

Based at the Civic Offices in Swadlincote, with the potential for limited homeworking. Hours of work will be Monday, Tuesday, Thursday 8.45am-5pm, Wednesday 9.00am – 5pm and Friday 8.45am – 4.30pm but flexibility is essential.

As the first point of contact within the Council, you will deal with a wide range of enquiries from customers via all channels. Whilst being a confident and hard-working individual, you must also have the ability to work as part of a team in a pressurised environment, remaining calm at all times. Excellent customer service and organisational skills are therefore essential for this role.

A working knowledge of council tax and/or housing benefits is desirable but not essential as full training will be provided.

Should you wish to discuss this role informally, please contact Customer Liaison & Support Managers, Tracey Hoogendyk on 01283 595879 or Mandy Simms on 01283 595733

Provisional Interview Date: 20 February 2023.

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.