Position Overview & Specifications

  • Basic salary up to £40,000
  • Tech4Good Sector
  • Hybrid working model

We are representing an amazing Tech4Good start-up based in Bristol, who are looking for a new Customer Support Manager. They’re looking for somebody that has customer support/success experience, ideally within the software industry, who is now looking to make a real difference with their career.

What you'll be doing

  • Help to manage the customer support departments daily functions and assist users with front end support.
  • Address any escalated customer support issues.
  • Implement processes to enhance customer satisfaction.
  • Report any bugs to the relevant departments at cross functional meetings.
  • Oversee the expansion of the team including interviewing and hiring new employees.

What you'll need to apply

  • Experience within a customer support role, ideally within the tech industry.
  • Previous experience within a managerial position is beneficial.
  • A great track record of improving customer satisfaction.
  • Fantastic communication and problem solving skills.

What you'll get in return for your talents

  • Salary of up to £40,000 per annum.
  • 33 Days annual leave.
  • Hybrid working options.
  • Enhanced holiday – buy up to 5 additional days per year.
  • Cycle to Work Scheme.
  • Free software use for family and friends.
  • Exciting progression opportunities.

What next

Hit apply or contact Tom directly!