Customer Excellence Manager

As Customer Excellence Manager, in your hands, we’ll achieve our ambition to be the number one home appliance business in Europe. With three incredible brands in Candy, Hoover and Haier you’ll grasp every opportunity to enhance our reputation as the number one home appliance brand in the world. How you build your strategy for success will be up to you. Or as we like to say, in your hands. As Customer Excellence Manager for Small Domestic Appliances (SDA) you’ll have responsibility for the customer service experience across Europe, delivering a 5-star service through the contact centre and our branded web platforms. Implementing the European strategy, you’ll manage content, improve the online experience, and work with the central team to define and optimise customer service processes. You’ll ensure a consumer first mindset, entrepreneurial culture and the development of people in line with the growth and transformation of our Ecommerce business. Benefits:

• Excellent Salary
• Bonus
• Private Medical Cover
• Up to 6% Pension contribution
• 4 x Life Assurance
• Enhanced family leave policies
• Enhanced sick pay policy
• Employee assistance program
• Training support schemes to aid your development
• 25 days’ holiday + statutory
• Brilliant staff discounts on products
• Access to Reward Gateway which offers a wide range of retailer discounts

With extensive customer service experience gained within a D2C business you’ll be able to demonstrate the responsibility for and delivery of process improvements and successful stakeholder and customer management.Having worked in a supervisory capacity you’ll be confident in delegating work and motivating/ supporting others. With strong analytical skills and the ability to use data to influence decision making, you’ll have done so across cross-functional teams and at all levels of an organisation. Predominantly home based, there will be the requirement to travel to our office in Birchwood, Warrington and customer/agency sites across the UK and Europe. With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found. UKICFAS