Position Overview & Specifications

Portsmouth Hospitals University NHS Trust has a Digital department in excess of 100 staff.

The Service Desk provides day to day Operational support to more than 8500 end users and a wide range of IT Hardware using many different Technologies.

This is an opportunity to join a large organisation which will provide exposure to over 200 different applications.

We are now looking for an enthusiastic member of staff to join our small but very busy team.

The ideal candidate would have an interest in, or experience of, IT Service Operations.

The position is that of an entry level Service Desk Technician, your primary role would be that of 1st Line support, diagnosing and fixing problems reported by Trust staff on the IT Systems either through telephone calls or our Online portal. With a further role of both Network and Clinical account creation (for which training would be provided).

A working knowledge of Windows 10 and Office 365 is advantageous along with a recognition of the purpose of Active Directory

The department utilises ITIL processes and training to achieve foundation qualifications in version 4 will be provided.

Opportunities to gain O365 fundamentals qualifications will be provided.

The role will be office based at our Rodney Road site.

Initial interviews will be through Telephone with further shortlisting to on site Interviews at our Rodney Road site.