Customer Service Advisor

Job Description Customer Service Advisor Based at our Woodthorpe site in Nottingham with hybrid working opportunities available following successful completion of probation period. Starting salary of £20,444 (full time salary), moving up to £24,000 (performance & contribution dependent) + the below benefits:

• Flexible shift patterns
• 25 Days annual leave plus 8 bank holidays
• Private pension scheme – Generous Ramsay contribution
• Private Healthcare and Life Assurance (death in service benefit)
• Access to the Ramsay Academy and paid qualifications – genuine opportunities to grow, develop and progress in your career
• Free onsite parking and a subsidised staff restaurant
• Free employee assistance line for financial advice, legal matters, health and wellbeing and more
• Access to our employee Discount Programme with hundreds of services and retailers

We are developing and growing our National Enquiry Centre and as a result we have new exciting full-time Customer Service Advisor opportunities based at our Woodthorpe site in Nottingham. We are looking for people passionate about customer service to join us and in return receive excellent benefits, training and ongoing career development opportunities within our National Enquiry Centre or across the wider business. The National Enquiry Centre is Ramsay UK’s central customer service hub and is the heart of our business. Open from 8 – 6pm Monday to Friday and 9 – 2pm Saturday, our dedicated advisors provide telephone, email and web support to our patients and pride themselves on delivering a seamless and positive customer experience. About us Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. If you are ready to make a difference in our patients lives apply now! We are committed to equality of opportunity for all. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process. Please contact nec.hr@ramsayhealth.co.uk if you have any questions
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are committed to equality of opportunity for all. This position is subject to background and DBS check.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.