Facilities Helpdesk Manager

* This vacancy is for internal applicants only * The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. The Estates Services has a growing responsibility for Facilities Management throughout the University’s estate. Historically, FM has been largely organised locally, by occupying departments. The benefits of a strategic approach to FM are now more widely recognised, however, significant opportunities to develop and improve still remain. This role offers an exciting opportunity to support the implementation of the full FM soft landings methodology across all new sites, including new build capital projects and major refurbishments. The role will also support existing sites joining the central FM service and the implementation of projects to strategically progress the aims of the FM function. What We Offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme

• 38 days annual leave

• A comprehensive range of childcare services

• Family leave schemes

• Cycle loan scheme

• Discounted bus travel and Season Ticket travel loans

• Membership to a variety of social and sports clubs

This role also offers the opportunity for hybrid working. About the Role This role is part of the Shared Facilities Management Services business unit which includes a number of University wide services as well as supporting the other business units within the Estates Services Facilities Management Team responsible for 54 buildings. The FM Helpdesk Manager ensures the smooth running and organisation of the Facilities Helpdesk and Administration for Shared FM Services including Finance. This role is a 9 month secondment placement. About You You will have a management background and be looking to utilise this in a strategic role with a focus on the importance of our people, continuous improvement, and the best possible service delivery to our customers and stakeholders. You will be confident in assessing and providing guidance on best practice, in relation to Facilities Management services, structures and associated operations and have the ability to clearly communicate in a way which is adapted to the needs of the customer. You will have the ability to understand and navigate the complexities of a diverse range of customers and be able to balance multiple priorities with tact and sound judgement. Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. Only applications received before 12:00 noon on Wednesday 24 May can be considered. Interviews will take place Wednesday 7 & Thursday 8 June and will be in person.