Position Overview & Specifications

VANRATH are delighted to be assisting a leading Furniture organisation with the recruitment of a Customer Care Advisor.

This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.

39 Hours per week (Monday to Thursday 8.00am-5.00pm, Friday 8.00am-1.00pm)

Office based Duncrue Crescent.

Salary

£24000 - £26,400 OTE + Fantastic Benefits Package & Future Opportunities

Responsibilities

  • Answer customer, store and supplier queries on the phone and via email.
  • Take ownership of customer complaints tracking through to resolution.
  • Negotiate commercially with customers and suppliers.
  • Process web generated sales orders & arranging delivery dates with customers.

The Ideal Person

  • Excellent IT skills including previous experience of MS Office packages including Word, Excel and Outlook.
  • Customer focused approach.
  • Excellent communicator both written and verbal.
  • Excellent ability to multi-task.
  • Must thrive in a high volume environment.

Job Types: Full-time, Permanent

Salary: £23,105.71-£24,001.93 per year

Benefits:

  • Company events
  • Company pension
  • Gym membership

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay

Work Location: In person

Reference ID: PD060650